Terms & Conditions

Ordering

  1. When ordering an art piece that is already made, I try my very best to dispatch orders within 2 working days, but occasionally I may need an extra day to pack up your order and get it out in the post. When you order a customised piece, depending on the size, it can take me a week or two weeks to make and dispatch the order. In this case I will always contact you to inform you of this. 
  2. Once you have placed your order on the website you will receive an order conformation.  
  3. You must check your order conformation carefully, any mistakes on the order must be corrected within 24 hours. If you need to make a change within 24 hours please get in touch using the email address below.
  4. Goods are subject to availability, if we cannot supply the product you have ordered we will offer you an alternative or refund you as necessary.
  5. We will not be liable for compensation or damages if we should not be able to fulfil your order.

 

    Payment

    1. We accept card payments on our website using Stripe or PayPal.  You can also pay for your order via Ideal if you are within The Netherlands. Please let me know if you would like to make a payment in another form and I shall look into the possibilities.
    2. When you pay with PayPal your delivery address must be the address that is specified on your PayPal account, if it is not you must notify us in writing within 2 days of placing your order with the correct address, using the email address below.
    3. At my studio I accept cash and card payments via iZettle.
    4. Payment must be made in full before your order is accepted and the your order goes through.

     

      Shipping Within The Netherlands

      1. Postage on all orders is charged depending on the weight of your order.  
      2. Items are posted via PostNL. 
      3. We cannot be responsible for any delivery problems arriving from incorrect or incomplete address details supplied by you.

       

      Overseas Shipping

      1. Postage on all orders is charged depending on the weight of your order. 
      2. When purchasing from outside the The Netherlands the purchaser is responsible for any customs or duty costs
      3. We cannot be responsible for any delivery problems arriving from incorrect or incomplete address details supplied by you.

       

            Complaints

            1. If you should have any complaints please send them to my email address at the bottom of this document.  Please include your name and address so I can deal with your complaint easily and promptly.
            2. Any order discrepancies or damage must be reported within 2 days of your order being received, If an order arrives damaged, please send pictures and your name and address to nancyeartist@gmail.com in order for us to raise a claim and replace your items.

             

            Returns & Cancellations

            1. Under the Consumer Contract Regulations your right to cancel begins from the moment you place your order, up to 14 working days after you receive your order.  Your right to cancel is unconditional.  This only applies to items that are not customised.
            2. If you choose to cancel your order after it has been posted you will be responsible for the return postage costs.
            3. If you wish to return an item please email us, describing the reason for return, using the email address at the bottom of this document.
            4. Items marked as reduced for being damaged, having a defect or any other reason are exempt from the returns policy.
            5. We would be grateful if returned items are sent via a tracked service, this is not a legal requirement, but a courtesy request. 
            6. Refunds will only be processed once the item returned has been received by NancyeArtist.

             

            Copyright

            1. NancyeArtist own the copyright, trademarks and other intellectual property rights in all material and content on this website.  This website contains material which is owned by or licenced to us.
            2. The content and material of this website may be shared, downloaded, transmitted or otherwise used in a personal capacity.
            3. Any reproduction of the material or content within a professional capacity is forbidden.

             

            Website

            1. While all reasonable care is taken to verify the accuracy of information placed on the NancyeArtist website, we make no warranties, whether express or implied in relation to this accuracy.
            2. Occasionally this website may also include links to other websites.  These links are provided for your convenience to provide further information.  They do not signify that we endorse the website(s).
            3. We have no responsibility for the content on the linked website(s).

             

            Contact Information

            Address:

            NancyeArtist

            Wassenaarstraat 48

            5421BD

            Gemert

            The Netherlands

             

            Email:          nancyeartist@gmail.com 

            Last updated June 2022